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Technology as a vehicle that enables communications for customers

Technology as a vehicle that enables communications for customers.

Stacy Sherman is a business leader, mentor, Author, Forbes Writer. By Day, she is the Director of CX & employee engagement at a large corporation and by night, she's helping people humanize business and apply proven CX best practices to gain brand loyalty through her initiative, DoingCXRight.com.

Join Stacy in her conversation with samespace where she talks about

  • Three components of CX that apply to every organization
  • Importance of Empathy in CX
  • Importance of mental safety of agents in such crisis
  • How to focus on getting the voice of the customer?
  • Leveraging technology to enable communications and complement agents
  • Tips for CX professionals to counter such crisis
Stacy is a business leader, mentor, Author, Forbes Writer.

Stacy Sherman

A business leader, mentor, Author, Forbes Writer and the director of CX & employee engagement at a large corporation. Her calling is to help people humanize business and apply proven CX best practices to gain brand loyalty.