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Is flexibility the solution?

Is flexibility the solution to overcome the impact of Covid on the CX industry?

Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award-winning keynote speaker and New York Times and Wall Street Journal best-selling business author. Join Shep for a session on how the customer experience industry has evolved during the pandemic and discover the ways in which companies can counter the challenges of Covid-19.

From this interview, you’ll learn:

  • How customer experience evolved over the period of time?
  • How covid-19 accelerated the growth of the CX industry?
  • How did customers expectations change over the course of the pandemic?
  • The process for companies to overcome the challenges
  • Importance of being flexible about doing business
  • Tips for CX professionals and companies to survive such a crisis
Shep Hyken is the Chief Amazement Officer at Shepard Presentations

Shep Hyken

Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award-winning keynote speaker and New York Times and Wall Street Journal best-selling business author.