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Importance of streamlining and creating effortless experience using automated channels

Importance of streamlining and creating effortless experience using automated channels during Covid

With over 16 years of experience in the CX industry, Nate Brown is the Chief Experience Officer at Officium Labs, and is also the Co-Founder of CX Accelerator.

Join Nate for a conversation as he discusses

  • Importance of employee and customer safety
  • How do we get a more harmonious customer experience for our customers?
  • Tips for CX professionals to counter such a crisis
  • How to streamline and create an effortless experience using automated channels?
  • Expansion in areas of the voice of the customer
  • What is mission-driven CX?
Nate is the Chief Experience Officer at Officium Labs,and is also the Co-Founder of CX Accelerator.

Nate Brown

Nate is the Chief Experience Officer at Officium Labs, and the Co-Founder of CX Accelerator. He likes to help employees to understand the customer journey and how they play a role in improving it.