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Covid-19 and the slow-burn of digital transformation

Learn how Covid-19 accelerated the slow-burn of digital transformation.

Join Katie Stabler, Founder and director of CULTIVATE Customer Experience by Design for a session on the Impact of Covid-19 on the CX Industry. In this recorded interview, she’ll cover how the pandemic impacted the rules of the CX industry and what has led to the slow burn of digitisation.

You’ll learn:

  • How customer experience in the UK was impacted by Covid-19?
  • How pandemic has changed the customer's behaviour?
  • What has led to the slow-burn of digitisation?
  • The Importance of humanising the elements of a chatbot and automation processes
  • The Importance of being emotive and intuitive
  • Tips for CX professionals and companies to survive such a crisis
Katie Stabler, Founder and director of CULTIVATE Customer Experience by Design

Katie Stabler

Founder and director of CULTIVATE Customer Experience by Design.