Join Jo Boswell for a conversation on how customer behaviour has changed over the course of the pandemic and its impact on the CX industry. Previously leading a customer experience initiative at British Airways, Jo is a Customer Experience Consultant, Mentor & Coach.
From this interview, you’ll learn:
Jo is a Customer Experience Consultant, Mentor & Coach. Jo runs her own company called Sentio-b where she provides coaching, mentoring and consultancy for customer experience leaders.