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How has Covid-19 reshaped the customer behaviour?

How has Covid-19 reshaped the customer behaviour?

Join Jo Boswell for a conversation on how customer behaviour has changed over the course of the pandemic and its impact on the CX industry. Previously leading a customer experience initiative at British Airways, Jo is a Customer Experience Consultant, Mentor & Coach.

From this interview, you’ll learn:

  • Changes in the customer behaviour due to covid
  • Challenges that companies are facing
  • How is the huge surge in digital channels impacting the industry?
  • How companies could demonstrate empathy?
  • Recent technological advancements in the CX industry
  • Tips for CX professionals to counter such a crisis
Jo is a Customer Experience Consultant, Mentor & Coach.

Jo Boswell

Jo is a Customer Experience Consultant, Mentor & Coach. Jo runs her own company called Sentio-b where she provides coaching, mentoring and consultancy for customer experience leaders.