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Importance of being empathetic and metric driven

Importance of being empathetic and metric driven to enhance Customer Experience

Join Jim Tincher, a noted speaker, internationally recognized customer experience expert and author of How Hard Is It to Be Your Customer?, for a session on how the recent pandemic has impacted the CX industry.

From this interview, you’ll learn:

  • How did customers expectations change over the course of the pandemic?
  • Problems in the CX industry
  • Importance of being empathetic towards customers
  • Significance of measuring emotions
  • Important technological advancements in the CX industry
  • Evolution of the CX industry in the future
  • Tips for CX professionals and companies to survive such a crisis
Jim Tincher is the founder of Heart of the Customer

Jim Tincher

Heart of the Customer founder Jim Tincher is a noted speaker, internationally recognized customer experience expert, and author of How Hard Is It to Be Your Customer?