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On-demand Interview series

Impact of Covid-19 on the CX Industry.

Learn how Covid-19 accelerated the slow-burn of digital transformation.

Katie Stabler

Join Katie Stabler, Founder and director of CULTIVATE Customer Experience by Design for a…

Is flexibility the solution to overcome the impact of Covid on the CX industry?

Shep Hyken

Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award-winning…

Importance of being empathetic and metric driven to enhance Customer Experience

Jim Tincher

Join Jim Tincher, a noted speaker, internationally recognized customer experience expert…

Technology as a vehicle that enables communications for customers.

Stacy Sherman

Stacy Sherman is a business leader, mentor, Author, Forbes Writer. By Day, she is the…

Importance of streamlining and creating effortless experience using automated channels during Covid

Nate Brown

With over 16 years of experience in the CX industry, Nate Brown is the Chief Experience…

How has Covid-19 reshaped the customer behaviour?

Jo Boswell

Join Jo Boswell for a conversation on how customer behaviour has changed over the course…


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