The recent pandemic has changed the way how businesses and global corporations operate. With call centers around the world being severely disrupted all at the same time, companies were forced to figure out a way to enable employees to work from home and AI has played a huge role in enabling this process of shifting from an on-premise set up to a cloud set-up.
Join Calum Chace in conversation with Samespace where he discusses the impact of AI on the call center industry.
In this on demand interview, you’ll learn:
Calum Chace, a keynote speaker, author and an Oxford graduate, has had a 30-year career in business and journalism, working for the BBC, BP, and KPMG among others.