Turn Salesforce into the world’s best Contact Center solution.

You’ve invested in Salesforce. Now enhance it to improve Contact Center productivity by 30%.

Samespace CTI

Deep integration for sales and support

Our native Salesforce app allows unique features like campaign autodialing and instant inbound lead follow-up. And with Samespace Studio, developers can integrate Salesforce data transfer into visual IVR conversation design.

Samespace For Salesforce

Benefits of Salesforce + Samespace

Better integration increases efficiency & productivity

Samespace + Salesforce

Our Salesforce managed app and open APIs exchange information automatically and instantly, saving time, errors, and agent frustration. From campaign autodialing to instant inbound lead follow-up, we have the tightest Salesforce integration of any Contact Center solution.

Metrics display improves performance

Performance in Salesforce CTI

You can allow sales & support teams to see key performance metrics right in their call dock. That gives them the ability to improve on the fly.

Customer story: 30% revenue bump

A leading medical device manufacturer and retailer was using Salesforce paired with mobile phones for its inside sales team. It needed a cost-effective solution to show agents the right information and better manage conversations with leads.

After deploying the Samespace managed app within Salesforce, the company saw inside sales revenue jump by 30% per agent in the first two months. Leadership attributed the increase to five factors, all powered by Samespace:

instant inbound lead response

automated callbacks

automatic lead info display for agents

real-time monitoring and coaching

agent visibility into their own daily productivity.

Samespace Customer story for Salesforce
Samespace has helped us implement a very unique CTI solution according to our business needs. Their ability to integrate with Salesforce and provide business specific customization is very unique. Our sales team enjoys using Samespace Dock integrated with Salesforce.
Swadeep Singh Khurana
Swadeep Singh Khurana
Senior Product Manager at Simplilearn