Turn Salesforce into the world’s best Contact Center solution.
You’ve invested in Salesforce. Now enhance it to improve Contact Center productivity by 30%.
Deep integration for sales and support
Our native Salesforce app allows unique features like campaign autodialing and instant inbound lead follow-up. And with Samespace Studio, developers can integrate Salesforce data transfer into visual IVR conversation design.
Benefits of Salesforce + Samespace
Better integration increases efficiency & productivity
Our Salesforce managed app and open APIs exchange information automatically and instantly, saving time, errors, and agent frustration. From campaign autodialing to instant inbound lead follow-up, we have the tightest Salesforce integration of any Contact Center solution.
Metrics display improves performance
You can allow sales & support teams to see key performance metrics right in their call dock. That gives them the ability to improve on the fly.
Customer story: 30% revenue bump
A leading medical device manufacturer and retailer was using Salesforce paired with mobile phones for its inside sales team. It needed a cost-effective solution to show agents the right information and better manage conversations with leads.
After deploying the Samespace managed app within Salesforce, the company saw inside sales revenue jump by 30% per agent in the first two months. Leadership attributed the increase to five factors, all powered by Samespace:
instant inbound lead response
automatic lead info display for agents
real-time monitoring and coaching
agent visibility into their own daily productivity.