One-click integration
One-click Salesforce integration provides full visibility and management within Salesforce. No need for developers and tab switching.
Deliver a consistent customer experience and increase agent productivity with AI powered Samespace CTI built inside Salesforce
One-click Salesforce integration provides full visibility and management within Salesforce. No need for developers and tab switching.
Deploy dynamic IVR flows in minutes with Samespace Conversation Studio. From A/B testing to enabling contextual routing based on salesforce data, Samespace Studio simplifies the way inbound flows are created
Samespace Studio is an amazing feature that allows us to build the IVR on the fly.
Mukhtadir Syed
AVP - Sales and Customer Success, Newfold
There is only so much productivity you can squeeze from an individual agent — whilst offering an ethically acceptable work environment. Samespace virtual agents, powered by custom AI, automates repetitive tasks, and augments your agents with superpowers to do what they do best
Urooj
, IT Head at Avis
Let your customers connect via their favorite channel, curate the best possible experience for every interaction
Gain insights on your team’s performance, help them to help your customers
Thanks to Pulse, the powerful real-time monitoring and coaching tool and the simplicity of Samespace, we are able to provide better agent training.
John Paul Jimenez
Contact Center Coordinator, Medilink
Our NLP and deep learning helps you see customer sentiments about your brand, products & services, and the overall satisfaction level. And there is a built-in CSAT to reach out to your customers for more granular insights
Samespace automatically logs interaction details and records calls right inside your salesforce
Create personalized dashboards and reports by simply dragging widgets in samespace analytics
All of the data points are pushed to Salesforce, and Samespace Insights helps us keep track of the entire operations with historical and real time data points.
Ajay Baidya
Associate Director, Simplilearn