Native CTI for Salesforce Service Cloud

Help your customers
at lightning speed

Deliver a consistent customer experience and increase agent productivity with AI powered Samespace CTI built inside Salesforce

Accept and make calls right inside Salesforce and use click-to-dial to avoid manual dialing.

One-click integration

One-click Salesforce integration provides full visibility and management within Salesforce. No need for developers and tab switching.

Samespace CTI provides a single-click integration with Salesforce Service Cloud

Design omnichannel workflows using Studio to connect customers with the right agent

Smart IVR

Intelligent call flow leads to faster resolution

Deploy dynamic IVR flows in minutes with Samespace Conversation Studio. From A/B testing to enabling contextual routing based on salesforce data, Samespace Studio simplifies the way inbound flows are created

Samespace Studio is an amazing feature that allows us to build the IVR on the fly.

Mukhtadir Syed

AVP - Sales and Customer Success, Newfold

AI Virtual Agents

Automate 60% workload with Samespace Virtual agents

There is only so much productivity you can squeeze from an individual agent — whilst offering an ethically acceptable work environment. Samespace virtual agents, powered by custom AI, automates repetitive tasks, and augments your agents with superpowers to do what they do best

Automate up to 60% of agent workload with Samespace Salesforce CTI

About the entire experience with Samespace, one word comes to my mind: Excellent

Urooj

, IT Head at Avis

Create omnichannel Experiences over voice and messaging using Samespace Salesforce CTI

Voice + Messaging

Create omnichannel Experiences

Let your customers connect via their favorite channel, curate the best possible experience for every interaction

Listen and coach your agents
in real-time

Gain insights on your team’s performance, help them to help your customers

Thanks to Pulse, the powerful real-time monitoring and coaching tool and the simplicity of Samespace, we are able to provide better agent training.

John Paul Jimenez

Contact Center Coordinator, Medilink

Monitor and coach agents right inside Salesforce with Samespace CTI

Sentiment analysis

Keep your customer
emotions in check

Our NLP and deep learning helps you see customer sentiments about your brand, products & services, and the overall satisfaction level. And there is a built-in CSAT to reach out to your customers for more granular insights

Automate activity log

Samespace automatically logs interaction details and records calls right inside your salesforce

Automatically log calls and sync call data like call notes with Samespace's native CTI

Create personalized dashboards and reports with Samespace CTI right inside Salesforce

Analytics

Customizable dashboards
and reports

Create personalized dashboards and reports by simply dragging widgets in samespace analytics

All of the data points are pushed to Salesforce, and Samespace Insights helps us keep track of the entire operations with historical and real time data points.

Ajay Baidya

Associate Director, Simplilearn

Help your customers at lightning speed