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Native CTI for Salesforce Sales Cloud

Sales — at Lighting Speed.

Close deals faster with Native Salesforce CTI.

Empower your sales reps with our Agile  autodialer
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Outreach

Smart in App Calling inside Salesforce

Smart In-app calling

With advanced call controls in Salesforce, leverage Samespace’s calling capabilities without ever navigating away from Salesforce.

Empower your sales reps with Smart Dialing

Save your agents from tedious tasks of discovering, dialing, and re-dialing leads by integrating a native Salesforce CTI solution, enhancing their operational efficiency.

Run highly targeted & personalized playbooks

Filter data and create automated AI-enhanced workflows based on leads, locations, lead score, the revenue of the company, deal size directly in Salesforce.

Since deployment, Samespace has increased our capacity to dial the leads. We have seen dials per agent go up by 1.5x and productivity has increased by 30%. Samespace is a great partner.

Ajay Baidya

Ajay Baidya

Associate Director, Simplilearn.

Inbound

Route leads to product experts, everytime.

Dynamically route leads to the right agent based on different Salesforce objects.

Prospects love personalized omnichannel experience.

Allow prospects to connect with you on their channel of choice, and curate the best possible experience, every time.

Learn from every sales interaction

Samespace's intelligent automation detects the nuance, tone and intent behind the questions, directing the leads to the right AI-flow or handing them off to the right agent.

Dynamically route leads to the right agent based on different Salesforce objects.
Samespace Salesforce CTI automatically logs conversation and takes call notes

Everything in Salesforce

Samespace Salesforce CTI automatically logs conversation and takes call notes, drastically reducing after call work (ACW) time. Samespace pushes the call journey's data directly into Salesforce in real-time.

Branch your cadence using
call outcomes

By powering the telephony side of a sales cadence, permit your sales reps to click to call right from their work queue and automatically log them. Easily map Samespace dispositions to Salesforce High Velocity Sales predefined call results and automatically branch your cadence based on call outcome.

Branch your cadence using call outcomes
Monitor and coach agents in real-time right within Salesforce

Coach Agents in real-time

Monitor and coach agents in real-time right within Salesforce to gain an insight on the performance of your team and make data-driven decisions.

Turn your Data into Insights and Insights into actions.

Create customisable dashboards and gain powerful insights into your calls by accessing all your call and chat data in a unified dashboard.

Create customisable dashboards and gain powerful insights into your calls using Samespace Insights

The first thing that differentiated Samespace was they matched solutions to our complex needs. Delivery team ensured our needs were met, and now our sales & service teams have a solid CTI solution.

Mukhtadir Syed

Mukhtadir Syed

AVP - Sales and Customer Success

See Samespace CTI in action