Our Hubspot app streamlines your customer service team’s productivity by automating data entry and their call workflow like never before, saving them time and empowering them to work smarter and harder.
Samespace CTI provides reps with rich contextual data that helps them serve faster. Inbound and outbound calls trigger a screenpop that provides data about prospects including past calls, notes, conversation info and key insights.
Skip the time wasting busywork and let Samespace's native CTI automatically sync all call data, immediately triggering the next conversation for your agent.
60% of your tier-1 customer queries can be handled by Samespace AI bots, freeing up your live agents for more valuable conversations.
Know for certain what your customers are thinking with a CSAT survey that collects feedback as soon an agent hangs up.
Allow customers to connect with you on their channel of choice, and curate the best possible experience for that individual, every time.
Access crucial data on what your customers are saying during calls, including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board.
IT Head at Hear.com