AI agents don’t mind being interrupted
Rosa’s returning shoes she bought at Footable. She doesn’t want to go to the mall where she purchased, so she calls customer service.
A friendly, efficient AI agent answers and offers help with “Returns”. Rosa answers the natural, conversational questions and likes being able to interrupt the AI agent to answer quicker without feeling bad. She chooses to get an email with a return shipping label.
AI properly executed is how modern businesses efficiently answer customer questions at a cost of nearly zero compared to live agent time.