Streamline your support team’s productivity by automating data entry and their call workflow.
Samespace AI agents can offload up to 60 % of tier 1 conversations, so your live agents are open for more valuable conversations.
Samespace CTI provides reps with rich contextual data that helps them serve faster. Inbound and outbound calls trigger a screenpop that provides data about prospects including past calls, notes, conversation info and key insights
Skip the time wasting busywork and let Samespace's native CTI automatically sync all call data, immediately triggering the next conversation for your agent.
Know for certain what your customers are thinking with a CSAT survey that collects feedback as soon an agent hangs up.
Connect every channel and platforms your team uses to support customers, no matter where you interact with them. By meeting the customer on their channel of choice, you’re able to curate the best possible experience for that individual, every time.
Access crucial data on what your customers are saying during calls, including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board.
AVP - Sales and Customer Success