Higher productivity at a lower cost

Get the integrations, conversation tools, and insights your Contact Centers need to increase productivity by 30% or more.

Samespace CTI

One tool for sales and support interactions

Samespace Contact Center manages and improves your agents’ conversations with prospects and customers. From phone calls to chatbots to social media posts and beyond, you get more efficient, effective interaction.

And for uncommon conversation flows, Contact Center’s open APIs allow almost unlimited customizability.

One tool for sales and support teams
Omnichannel
Omnichannel
No more fragmented customer interaction. You get a seamless platform across voice, text, chat, social, and email. That means a better customer experience and less wasted agent time.
AI-powered routing
AI-powered routing
Intelligently route conversations to the right agent based on region, availability, severity, skills, and more. You get more efficient ticket handling and a great customer experience.
Smart Dialer
Smart Dialer
Get 30% higher productivity with our CTI for Salesforce and other CRMs. Smart Dialer captures a lead, routes it to the right agent, and autodials. Your sales & support teams will notice the difference.

Live monitoring, coaching, and AI Assist

Samespace Pulse

Imagine every call handled by a top performer. We help you get there, with innovative analytics, monitoring & coaching features that allow managers and experienced agents to easily coach colleagues in real time.

Seamless integration

Seamless Integration with Samespace

Many of our customers have existing CRM solutions, like Salesforce or HubSpot. We turn those into world-class contact center tools with off-the-shelf CTI integration, rapid custom integration using Samespace Studio, and open APIs.

Your sales and support teams get industry-leading conversation tools within a tool they’re already using. That means higher productivity at a very reasonable cost.

Integrated VoiceCloud
Integrated VoiceCloud
Our 15+ year partnership with global Tier 1 carriers means crystal clear call quality globally. You also get phone numbers in 100+ countries and can bring your own SIP trunk for more flexibility.
Cloud or on-premises
Cloud or on-premises
You get the freedom to choose where you keep your data. We’re set up for the cloud and on-premises, allowing us to accommodate your compliance, data sovereignty, and customer needs.
Continuous innovation
Continuous innovation
We have one focus: the most innovative, effective, efficient Contact Center solution. That means you always get better prospect and customer interactions for lower cost.
Constant innovation in areas like dialer solution and salesforce integration has been a game-changing experience for us to serve our most valuable customers.
Deepak Bisht
Deepak Bisht
IT Head at Hear.com