Higher Productivityat a Lower Cost

Get the integrations, conversation tools, and insights your Contact Centers need to enhance your customer experience.

Samespace CTI

A Single Tool for Sales and Support

Samespace Contact Center manages and improves your agents’ conversations with prospects and customers. From phone calls to chatbots to social media posts and beyond, you get more efficient, effective engagement every time.

And for uncommon conversation flows, our APIs allow customization for unlimited adaptability.

AI agents for any contact center solution

Whether you use our Contact Center Suite or your existing solution, Samespace AI agents can offload up to 60 % of tier 1 conversations. So your live agents are open for more valuable conversations.

Live Monitoring and coaching

Imagine every call handled by a top performer. We will help you get there with innovative analytics, monitoring & coaching features that allow managers and experienced agents to easily coach colleagues in real time.

Seamless integration

Many of our customers have existing CRM solutions, like Salesforce or HubSpot. We turn all of them into world-class contact center tools with off-the-shelf CTI integration, rapid custom integration using Samespace Studio, and adaptibile open APIs.

Your sales and customer service teams get industry-leading conversation tools to enhance a system they’re already using, absolutely minimizing your deployment and training timeline.

Omnichannel

Less wasted agent time with a seamless platform across voice, text, chat, social, and email.

AI-powered routing

Intelligently route conversations to the right agent based on region, availability, severity, skills, and more.

Smart Dialer

Capture a lead and route it to the right agent, and use autodials to further streamline your call flow.

Integrated VoiceCloud

15+ year experience means crystal clear calls and access to hundreds of phone numbers around the world.

Cloud or on-premises

We can accommodate your compliance, data sovereignty, and customer needs no matter how and where you deploy.

Sentiment Analysis

Gain deep insights into your customers with our AI-backed Sentiment Analysis.
Deepak Bisht

"Constant innovation in areas like dialer solution and salesforce integration has been a game-changing experience for us to serve our most valuable customers."

Deepak Bisht
IT Head at Hear.com
Kick your Contact Center into high gear with the Samespace Suite.