Better Insights through measurement.
Get the dashboards and metrics you need to improve your conversations with prospects and customers.
With other software, getting the right data is like jumping through hoops. Instead, our powerfully simple analytics module shows AHT, ASA, sentiment, abandon rate, and more.
You can easily view, filter, save and export in seconds, so it’s easier to improve your conversations with prospects and customers.
AI-powered sentiment analysis
Humans in a conversation convey how they feel. Samespace’s AI-powered sentiment analysis decodes that data to supplement your NPS and CSAT tracking.
We help you improve by recognizing words, phrases, and tone that shed light on the market pulse of your products, your brand, and your competition.
Bring your own data
Our analytics tool is powerful and flexible enough to be your single visualization engine. That’s by design.
Many midsize customers use Samespace to visualize data across platforms, showing them their entire call center operations at a glance. Or, if you have your own BI or visualization software, you can easily send Samespace data to the tool of your choice.