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6 Reasons Why You Should Switch To a Cloud-Based Contact Center
Editorial
May 19th 2021

6 Reasons Why You Should Switch To a Cloud-Based Contact Center

Years ago, call centers underwent a drastic change when they became "contact centers,” which, in addition to handling voice, began to serve…

Damaso Sanoja

Damaso Sanoja

Introducing Samespace Analytics: Smart decisions come from great Insights
Product Update
May 11th 2021

Introducing Samespace Analytics: Smart decisions come from great Insights

As the number of customer engagement channels has grown so has contact center data volume, leaving companies with pieces of useful…

Aanya Khanna

Aanya Khanna

Conversational AI in Contact Centers - Hype versus Reality
Editorial
May 10th 2021

Conversational AI in Contact Centers - Hype versus Reality

Today there is a lot of buzz around the use of Conversational AI in contact centers. And no wonder. The use of state-of-the-art technology…

Damaso Sanoja

Damaso Sanoja

Dynamic IVR, a better way to automate customer interactions.
Editorial
April 28th 2021

Dynamic IVR, a better way to automate customer interactions.

While we all know that live chat is becoming a preferred way to communicate, the majority of the customers still utilize telephones to…

Aanya Khanna

Aanya Khanna

Impact of Covid-19 on the CX industry
Editorial
April 26th 2021

Impact of Covid-19 on the CX industry

The pandemic has changed your customer's life, from their financial situations to how they work or even interact with each other. Our old…

Aanya Khanna

Aanya Khanna