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Listen and coach your agents in real-time with Samespace Pulse
Editorial
July 22nd 2021

Listen and coach your agents in real-time with Samespace Pulse

In an environment where customer demands are constantly changing, customer service today goes far beyond traditional agent support. Agents…

Shreya Verma

Shreya Verma

Sentiment Analysis in Contact Center
Editorial
June 8th 2021

Sentiment Analysis in Contact Center

There is an adage that says, "knowledge is power." In a sense, that is the driving force behind sentiment analysis implementations - gaining…

Damaso Sanoja

Damaso Sanoja

Enhance your agent productivity with Samespace Native CTI within Salesforce
Editorial
May 20th 2021

Enhance your agent productivity with Samespace Native CTI within Salesforce

No matter how many emails a sales representative sends or how easy and intuitive their conversational AI bots are, ultimately, it is voice…

Aanya Khanna

Aanya Khanna

How cloud contact center software can help enhance your operations?
Editorial
May 19th 2021

How cloud contact center software can help enhance your operations?

Improving business operations is a hot topic these days. In fact, you could say it's an exciting topic. That is when approached in the right…

Damaso Sanoja

Damaso Sanoja

6 Reasons Why You Should Switch To a Cloud-Based Contact Center
Editorial
May 19th 2021

6 Reasons Why You Should Switch To a Cloud-Based Contact Center

Years ago, call centers underwent a drastic change when they became "contact centers,” which, in addition to handling voice, began to serve…

Damaso Sanoja

Damaso Sanoja