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Introducing Samespace Analytics: Smart decisions come from great Insights
Product Update

Introducing Samespace Analytics: Smart decisions come from great Insights

As the number of customer engagement channels has grown so has contact center data volume, leaving companies with pieces…

Aanya Khanna

Aanya Khanna

Conversational AI in Contact Centers - Hype versus Reality
Editorial

Conversational AI in Contact Centers - Hype versus Reality

Today there is a lot of buzz around the use of Conversational AI in contact centers. And no wonder. The use of state-of…

Damaso Sanoja

Damaso Sanoja

Dynamic IVR, a better way to automate customer interactions.
Editorial

Dynamic IVR, a better way to automate customer interactions.

While we all know that live chat is becoming a preferred way to communicate, the majority of the customers still utilize…

Aanya Khanna

Aanya Khanna

Impact of Covid-19 on the CX industry
Editorial

Impact of Covid-19 on the CX industry

The pandemic has changed your customer's life, from their financial situations to how they work or even interact with…

Aanya Khanna

Aanya Khanna

Is AI powering the sales industry?
Editorial

Is AI powering the sales industry?

AI is all around us. It is how netflix recommends us movies, google searches our answers and Uber let’s us jump into a…

Aanya Khanna

Aanya Khanna

What does the Contact Center of the future look like?
Editorial

What does the Contact Center of the future look like?

Being the most advanced slice of the enterprise communications, the contact center industry has been the early adopter…

Aanya Khanna

Aanya Khanna

Take your customer experience higher with Samespace HiFi. Embed high fidelity calls into your web.
Product Update

Take your customer experience higher with Samespace HiFi. Embed high fidelity calls into your web.

The telephone was invented a long time ago and even though it went from analog to digital, fundamentals haven’t changed…

Aanya Khanna

Aanya Khanna

One Big Circle: How the Pandemic has Made Business More Personal than Ever
Editorial

One Big Circle: How the Pandemic has Made Business More Personal than Ever

Picture this. A Zoom video call is in progress. A legal hearing for the 394th District Court of Texas. Clickwise from…

Steven Markow

Steven Markow

New Look, Same Mission.
Brand

New Look, Same Mission.

Every team Zoom meeting we have here at Samespace, there comes a moment when our founder and CEO Shailesh Tyagi folds…

Steven Markow

Steven Markow