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Deliver unparalleled customer experience with Native Samespace CTI for Hubspot
Editorial
August 5th 2021

Deliver unparalleled customer experience with Native Samespace CTI for Hubspot

With an intuitive interface and a modern design, Samespace offers native integration with HubSpot - which is easy and fast to set up…

Aanya Khanna

Aanya Khanna

Listen and coach your agents in real-time with Samespace Pulse
Editorial
July 22nd 2021

Listen and coach your agents in real-time with Samespace Pulse

In an environment where customer demands are constantly changing, customer service today goes far beyond traditional agent support. Agents…

Shreya Verma

Shreya Verma

Sentiment Analysis in Contact Center
Editorial
June 8th 2021

Sentiment Analysis in Contact Center

There is an adage that says, "knowledge is power." In a sense, that is the driving force behind sentiment analysis implementations - gaining…

Damaso Sanoja

Damaso Sanoja

Enhance your agent productivity with Samespace Native CTI within Salesforce
Editorial
May 20th 2021

Enhance your agent productivity with Samespace Native CTI within Salesforce

No matter how many emails a sales representative sends or how easy and intuitive their conversational AI bots are, ultimately, it is voice…

Aanya Khanna

Aanya Khanna

How cloud contact center software can help enhance your operations?
Editorial
May 19th 2021

How cloud contact center software can help enhance your operations?

Improving business operations is a hot topic these days. In fact, you could say it's an exciting topic. That is when approached in the right…

Damaso Sanoja

Damaso Sanoja

6 Reasons Why You Should Switch To a Cloud-Based Contact Center
Editorial
May 19th 2021

6 Reasons Why You Should Switch To a Cloud-Based Contact Center

Years ago, call centers underwent a drastic change when they became "contact centers,” which, in addition to handling voice, began to serve…

Damaso Sanoja

Damaso Sanoja

Introducing Samespace Analytics: Smart decisions come from great Insights
Product Update
May 11th 2021

Introducing Samespace Analytics: Smart decisions come from great Insights

As the number of customer engagement channels has grown so has contact center data volume, leaving companies with pieces of useful…

Aanya Khanna

Aanya Khanna

Conversational AI in Contact Centers - Hype versus Reality
Editorial
May 10th 2021

Conversational AI in Contact Centers - Hype versus Reality

Today there is a lot of buzz around the use of Conversational AI in contact centers. And no wonder. The use of state-of-the-art technology…

Damaso Sanoja

Damaso Sanoja

Dynamic IVR, a better way to automate customer interactions.
Editorial
April 28th 2021

Dynamic IVR, a better way to automate customer interactions.

While we all know that live chat is becoming a preferred way to communicate, the majority of the customers still utilize telephones to…

Aanya Khanna

Aanya Khanna

Impact of Covid-19 on the CX industry
Editorial
April 26th 2021

Impact of Covid-19 on the CX industry

The pandemic has changed your customer's life, from their financial situations to how they work or even interact with each other. Our old…

Aanya Khanna

Aanya Khanna

Is AI powering the sales industry?
Editorial
April 6th 2021

Is AI powering the sales industry?

AI is all around us. It is how netflix recommends us movies, google searches our answers and Uber let’s us jump into a ride. Companies have…

Aanya Khanna

Aanya Khanna

What does the Contact Center of the future look like?
Editorial
April 6th 2021

What does the Contact Center of the future look like?

Being the most advanced slice of the enterprise communications, the contact center industry has been the early adopter of technologies like…

Aanya Khanna

Aanya Khanna

Take your customer experience higher with Samespace HiFi. Embed high fidelity calls into your web.
Product Update
March 11th 2021

Take your customer experience higher with Samespace HiFi. Embed high fidelity calls into your web.

The telephone was invented a long time ago and even though it went from analog to digital, fundamentals haven’t changed much. Phone networks…

Aanya Khanna

Aanya Khanna

One Big Circle: How the Pandemic has Made Business More Personal than Ever
Editorial
February 24th 2021

One Big Circle: How the Pandemic has Made Business More Personal than Ever

Picture this. A Zoom video call is in progress. A legal hearing for the 394th District Court of Texas. Clickwise from the top left: A sober…

Steven Markow

Steven Markow

New Look, Same Mission.
Brand
December 11th 2020

New Look, Same Mission.

Every team Zoom meeting we have here at Samespace, there comes a moment when our founder and CEO Shailesh Tyagi folds his arms, eyes cast to…

Steven Markow

Steven Markow