Customer Success
Maximizing Customer Satisfaction with Contact Center Quality Monitoring
Learn how to maximize customer satisfaction with effective contact center quality monitoring. Discover the importance of setting clear performance expectations, ongoing training, customer feedback analysis, technology, fostering a positive work environment, and measuring ROI. Master the art of quality monitoring to improve your contact center's performance and customer experience.
Feb 28, 2023
Integration
Integrating Contact Center & CRM Software
Feb 23, 2023
Product
Dynamic IVR, smart automation for customer interactions
Feb 23, 2023
The Cost Savings of moving to a Cloud Contact Center Solution
Feb 16, 2023
Importance of Business Intelligence in Contact Centers
Jan 19, 2023
Customer Service
Why Is Omni-channel Experience Essential To Contact Centers?
Nov 2, 2022
Customer Service
How Virtual Agents Transform Customer Experience?
Oct 27, 2022
Editorial
What is CX? Impacts of Covid-19 on the CX Industry
Dec 1, 2021
Contact Center
What does the Future of the Contact Center look like?
Dec 1, 2021
Editorial
Enhance agent productivity with Samespace Native CTI within Salesforce
Nov 26, 2021
Editorial
Amplify customer experience with Native Samespace CTI for Hubspot
Nov 26, 2021
Product
Embedding High Fidelity Call Into Your Web and Improve Your CX
Nov 26, 2021
Sales
How AI for Sales Boosts Business Growth?
Nov 26, 2021
Editorial
Coach Agents In Real-Time With Samespace Pulse
Nov 19, 2021
Editorial
Sentiment Analysis in Contact Center
Nov 19, 2021
Editorial
Enhance your operations with cloud contact center software
Nov 19, 2021
Editorial
6 Reasons To Switch To a Cloud-Based Contact Center
Nov 19, 2021
Product
Samespace Analytics: Smart decisions from great Insights
Nov 19, 2021
Editorial
Conversational AI in Contact Centers - Hype versus Reality
Nov 19, 2021
Editorial
How Pandemic Has Made Businesses More Personal
Nov 19, 2021
Design
New Look, Same Mission
Nov 19, 2021